Need hlep with Nancy Drew: Wolf of Icicle Creek, I am stuck!!! ?

Somebody please help me. I looked through all the walkthroughs I could find and i am still stuck. According to the walkthrough the next part is to call Chantal after talking to Lupe who just recently left the hotel and to talk to Chantal about the snow shoes and get the code after filling out tino's survey. Anyway, when I call Chantal there are no options to select and she hangs up. Same with Tino and all the other people on my phone list. I do remember calling Chantal and talking about Lupe but there was no conversation about snow shoes or combination locks or anything. No matter who I call nobody gives me a hint and nobody wants to talk to me at the hotel either. I don't know what I am missing. I am so stuck!!! HELP.I think I missed selecting the right question when I talked to Chantal and I saved the game in between so I can't go back....